Refund Policy
We want you to be completely happy with your purchase, and we understand that returns can sometimes be necessary. Please review our return policy to ensure a smooth and efficient process.
Returns
You can return any product purchased from Palmwood within 30 days of delivery. The product must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To start a return, contact our customer service team at contact@palmwoodsunglasses.com. Include your order number, a detailed reason for the return, and any supporting images if applicable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a product being delivered in a defective or incorrect state.
Return Authorisation
Once your return request is approved, you will receive a link to generate your Return Authorisation number along with instructions on how to proceed with the return.